Frequently Asked Questions

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I'm having issues with TMA. Who should I contact?
  For login credentials and password resets, technical support and inquiries on iServiceDesk, WebTMA, mobileTMA and mobileTMA GO, pleas...
Wed, Feb 10, 2021 10:39 AM
I'm having issues with my Yahoo email and Gmail Calendar. What should I do?
  We do not support any other email account outside of @sfgov.org. See helpful links below for most common email service providers below: ...
Fri, Aug 31, 2018 1:47 PM
I'm having issues with using and navigating our park eval Inspect THIS! app on my iPhone/Android device. How do I get help?
  If you need technical support on the Inspect THIS! App, please contact: Ben Wan email: benjamin.wan@sfgov.org tel: (415) 831-6809
Fri, Aug 31, 2018 3:19 PM
I'm traveling abroad but I will need to access my SFGov email account. Is there anything I need to do?
  If you are traveling abroad and try to access your SFGov email, there's a possibility that the City's email security in place may lock yo...
Fri, Oct 26, 2018 10:07 AM
I've received an email notification that my SFGov email password is about to expire. What should I do next?
On on the CCSF Account Notification email that you've received, click on the link or copy and paste into your web browser https://myapps.sfgov.org/ccsfp...
Sat, Nov 14, 2020 7:26 AM
I've received via email "Your voice mailbox has exceeded the quota warning threshold specified by your administrator." What should I do?
This applies to all Cisco Unity Connection Messaging Voice mailboxes and is a system global-wide quota setting that applies to everyone and cannot be change...
Tue, Apr 23, 2019 1:43 PM
I've sent an IT support email request directly to one of your support team members. How can I check on the status?
  If you've contacted one of our support team members directly for an IT request via email or have left a direct voicemail message, and the tea...
Wed, Feb 19, 2020 12:20 PM
My images/photos are too large to send via email. How can I resize my image files so I can send and without sacrificing the quality?
Image Resizer for Windows (Freeware) Features: right-click option for resize on any image, several resize options, mass-resize images w...
Tue, Jul 24, 2018 2:49 PM
Outlook freezes clicking the Signature button what should I do?
Choose Microsoft Office Desktop Apps and click Uninstall see link below: Uninstall Office Desktop Apps
Tue, Jun 16, 2020 11:33 AM
The screen on my device is cracked. How do I get it fixed?
  There's a City vendor (see info below) that can provide you with a quote to fix your cracked screen. We strongly recommend th...
Wed, Feb 5, 2020 3:29 PM