This applies to all Cisco Unity Connection Messaging Voice mailboxes and is a system global-wide quota setting that applies to everyone and cannot be changed




Best Practices:


  • After you've listened to your messages, please delete them as soon as possible. You also receive your Cisco Voicemail messages as an email as an email attachment for playback.
  • After you've deleted the voice message, it just goes into a deleted folder and still counts towards the 14 MB quota. You need to delete them permanently to free up your voicemail space (see below)


To Permanently Delete Messages by Using the Phone Keypad

 

Step 1 Call and log on to your voicemail

Step 2 At the Main menu, choose the options Review Old Messages > Deleted Messages.

Step 3 Follow the prompts to review your deleted messages and delete them individually, or to delete all messages at once.

 

To Permanently Delete Messages by Using Voice Commands

 

Step 1 Call and log on to Connection.

Step 2 When Connection asks what you want to do, say:

"Empty Deleted Items folder" to permanently delete all deleted messages. Say "Yes" when Connection prompts you to confirm the action.Or "Play deleted messages" to permanently delete messages one by one. After you have listened to a message, say "Delete to permanently delete it. To skip to the next message without deleting the current message, say "Next".